Northern VA Auto Repair

(833)-CRAFTS1

5
Craftsman Auto Care - Merrifield

Always friendly and supportive service. They work to make things right when it’s generally common for cars to go wrong. They’re transparent about the diagnosis and use high quality parts. I definitely trust them for my car needs. This isn’t a criticism, but months ago after Craftsman recommended I replace my rear breaks and rotors and quoted me their price, I was able to get an almost $200 cheaper service at another local and well trusted auto repair chain, so decided to go with them. At a recent state inspection at Craftsman, I was asked why I didn’t get them replaced there, and I was honest about finding a better deal at another trusted source which also included a 3 year warranty on the breaks. I was welcomed by the Craftsman technician to let them know the next time something like this happens again with price differences, so they can try to match it.

Hi Christian, Thank you for the stars! Great to hear that the Merrifield crew took such good care of you! Dont ever hesitate to bring up price matching- we will ALWAYS do what we can to give you the best price. Your business means the world to us! -Your Craftsman Team

- Craftsman Auto Care - Merrifield
5
Craftsman Auto Care - Merrifield

Hi Nong, Thank you for your review! Your business means the world to us. -Your Craftsman Team

- Craftsman Auto Care - Merrifield
5
Craftsman Auto Care - Merrifield

Hi John, Thank you for the review! Your business means the world to us. -Your Craftsman Team

- Craftsman Auto Care - Merrifield
5
Craftsman Auto Care - Merrifield

Drew and the team were responsive, thorough, and transparent. I felt like I was given a fair quote and the turnaround time was quick. I received text updates from the Craftsman point of contact via text. Communicating with them was a breeze. I was metroing to Craftsman and running a bit late to pick up my car. They assured me they wouldn't close early. I arrived before 6 and the gentleman Kerrion at the desk was courteous and friendly, despite me rolling in within minutes of closing. Craftsman Auto came recommended by my colleagues. Getting my tires and car serviced at Craftsman was a painless experience and the staff was friendly. Thank you Drew, Kerrion, and the staff at Craftsman Auto! Services: Tires, General repairs & maintenance

Hi Ty, Thank you for the stars! We always strive to make sure our clients feel as if we are clear and transparent through the entire process! Its great to hear that Drew, Kerrion, and the rest of the Merrifield crew took such good care of you. We truly appreciate your business. -Your Craftsman Team

- Craftsman Auto Care - Merrifield
5
Craftsman Auto Care - Merrifield

Hi James, Thank you for the stars! Your business means the world to us. -Your Craftsman Team

- Craftsman Auto Care - Merrifield
5
Craftsman Auto Care - Merrifield

I had such a smooth process coming in. Kerrion and Dj were remarkable. I had a great experience and the service was stellar. Would recommend! Services: Wheel alignment, Auto maintenance, Brakes, Battery

Hi Christian, Thank you for the stars! Great to hear you had a positive experience at the Merrifield shop with Kerrion and Dj. Your recommendation to others means the world to us! -Your Craftsman Team

- Craftsman Auto Care - Merrifield
5
Craftsman Auto Care - Merrifield

Hi Ivy, Thank you for the stars! Your business means the world to us. -Your Craftsman Team

- Craftsman Auto Care - Merrifield
5
Craftsman Auto Care - Merrifield

Honest and thorough. Service: Vehicle Inspection

5
Craftsman Auto Care - Merrifield

Hi Mom, Thank you for the stars! Your business means the world to us. -Your Craftsman Team

- Craftsman Auto Care - Merrifield
5
Craftsman Auto Care - Merrifield

I have a Tesla model Y and had a punctured tire, bought a pair online and had them replaced tires for me many other places refuse to work on Teslas or install tires purchased elsewhere They were very polite and accommodating they offered me coffee and a choice of turning on tv to my own desired channel while waiting. They didn’t try to force me to buy extra services etc Will definitely come back for more services and would recommend this place. Service: Auto tire replacement

Hi Arash, Thank you for the stars! We work on ALL types of cars! Great to hear the Merrifield team was able to get your new tires put on. We appreciate your business. -Your Craftsman Team

- Craftsman Auto Care - Merrifield