ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD & MCLEAN AUTO REPAIR

5
Craftsman Auto Care - Fairfax

I wish I didn't have to wait, BUT ! They completed their job in the time frame they promised, which is what actually matter. They were very respectful and they earned my respect. Thanks

5
Craftsman Auto Care - Fairfax

Great place. Great staff. No bs here. Highly recommended

Thank you for the kind comments, Bob! Looking forward to helping you with your auto needs in the future. -Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

Stars did not show up on the app for some reason but I give them 5 stars. Price is fair, maybe a little under a dealer but the experience is soooo much better. There are multiple master techs on every day, and they are all happy to be there. The place is clean and modern with some excellent systems that they use to give you a diagnosis. No heavy upsell but they show you what is or will become an issue with actual hi-res pictures that they forward to the front desk to use, and they'll take you back to take a look if you like. They offer good coffee and snacks, and will give you a ride to home or work if it is a reasonable distance and the work will take hours or they are busy. I really think they are on to something here...you get excellent care for a fair price. They were busy but worked me in to do 2.5 hours of work within 3.5 hours of being there. I had an expiring $35 groupon for a 4 wheel alignment and I am glad I took the day off to discover this business. The owner is a Zig-Ziglar type of entrepreneur crossed with a car guy. Store opening soon in the Merrifield area.

5
Craftsman Auto Care - Alexandria

well Matt Curry has done it again, what a shop, and staff...fantastic presentation of what retail customer service should be, take a lesson folks, stop in and see how its supposed to be done..

Thank you, Tinker Bell! It makes us happy to know we have another loyal curry's customer back with us again! Looking forward to helping you with all your auto needs in the future. -Your Craftsman Team

- Craftsman Auto Care - Alexandria
5
Craftsman Auto Care - Alexandria

Great customer service!

5
Craftsman Auto Care - Fairfax

Chris and Scott took care of our vehicle in a very professional and straightforward manner. We felt comfortable with the process in which they inspect your vehicle for other issues that may arise and give you great recommendations for your consideration for vehicle repairs. The system, in which they send you a personal link to your phone, shows all the work that was completed with video and photographic evidence of all issues they are diagnosing. It was a great shop and I recommend it to future, fellow, weary customers.

5
Craftsman Auto Care - Alexandria

Great care and great service. When they do an inspection they take pictures of everything they inspect so you can see exactly what they were looking at when they make recommendations as to what your car needs/doesn't need. The staff will offer to give you a ride to your work so you don't have to wait for your car or arrange a separate ride, however if you chose to wait in the lobby it is very clean and has free wifi.

Thank you, Kevin! We appreciate your business, and are happy to know you found our digital car care inspection helpful. Whatever you need, we're here for you! -Your Craftsman Team

- Craftsman Auto Care - Alexandria
5
Craftsman Auto Care - Fairfax

Larry, thank you for helping me with my car and giving me excellent service!

5
Craftsman Auto Care - Fairfax

This is a very professional shop with knowledgeable certified mechanics. Nissan advised that I needed new rear brakes, rotors turned,, etc, but Craftsman found my brakes were still good at 8/32. They also took the time to explain how they perform a fuel induction cleaning which was helpful so I decided to go ahead with some preventative maintenance while my car was there. Their rate seems higher than my normal mechanic, but I can tell Cratsman is much more professional in just one visit. And much more trustworthy than the dealership. Convenient Fairfax location!

5
Craftsman Auto Care - Alexandria

Quick service and great communication. Staff are always friendly.