ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD & MCLEAN AUTO REPAIR

4
Craftsman Auto Care - Fairfax

I came here half a year ago for oil change. I was recommended to replace the transmission fluid and front brake pad and rotor. I was provided with an estimate. After half a year, I called about the estimate which they still honored. So I made an appointment and was told that it would be done in 2 hours. After 2 hours I asked and was told that transmission machine was broken early and now fixed. But because of that it would take extra one hour. I would hope that if they could let me know the one hour extra ahead of time, it will be great, which is the reason why it is 4 stars; otherwise, I would think the service is great and the price is good.

5
Craftsman Auto Care - Fairfax

Five Star review! Craftsman rocks!

5
Craftsman Auto Care - Fairfax

Another great repair by these folks They do some great work and personal service. To date they have done a number of repairs to my Mercedes amg to include a full suspension and some oil leaks. I’ll be bringing my 911 when it needs service

5
Craftsman Auto Care - Alexandria

I never thought I’d review a auto garage because they are all the same but I want to tell everyone about my experience. First you should know the only reason I drove out to Chantilly from Reston was because my wife had a coupon for an oil change. Driving up to the business it’s nothing special. The building is a fairly new garage/warehouse type place but once you walk inside it’s completely different. They have an extra large seating area with modern furniture and beautiful hardwood floors. There’s a super large tv. I was greeted at the door by a very nice gentleman (I think his name was Bob). Bob took my name (I had an appointment and they knew I had a coupon) and my keys. I really didn’t expect much in customer service because I had a coupon. About an hour later they send me a text message with detailed info of everything going right and wrong with my car. A few minutes later Bob took me into the garage and showed me what needed to be done now and what needed to be done soon. He explained it to the point and professionally. I don’t look like a car guy but I am a car guy and everything Bob said was accurate. That gave me a tremendous amount of confidence in this place. They have it all: a new updated sitting area, good customer service and knowledgeable mechanics. I don’t write reviews about car garages because up until now they’ve all been about the same but not this one. I highly recommend that you visit here for your next oil change and or car repair. They are not in the business of satisfying their customers but instead they are in the business and amazing their customers. It’s important to give business like this your business because it gives them affirmation that they’re amazing service and prices is appreciated. Special thanks to Bob and his team. I’m beyond impressed.

Jacob, Your feedback made everyone's day! Thank you so much for appreciating the whole experience we create for our awesome customers. We're thrilled about your visit and hope you'll continue to tell others about us. In Gratitude, Your Craftsman Team!

- Craftsman Auto Care - Alexandria
5
Craftsman Auto Care - Chantilly

I never thought I’d review a auto garage but I want to tell everyone about my experience. First you should know the only reason I drove out to Chantilly from Reston was because my wife had a coupon for an oil change. Driving up to the business it’s nothing special. The building is a fairly new garage/warehouse type place but once you walk inside it’s completely different. They have a extra large seating area with modern furniture and beautiful hardwood floors. There’s a super large tv. I was greeted at the door by a very nice gentleman (I think his name was Bob). Bob took my name (I had an appointment and they knew I had a coupon) and my keys. I really didn’t expect much in customer service because I had a coupon. About an hour later they send me a text message with detailed info of everything going right and wrong with my car. A few minutes later Bob took me into the garage and showed me what needed to be done now and what needed to be done soon. I don’t look like a car guy but I am a car guy and everything Bob said was accurate. That gave me a tremendous amount of confidence in this place. They have it all: a new updated sitting area, good customer service and knowledgeable mechanics. I don’t write reviews about car garages because up until now they’ve all been about the same but not this one. I highly recommend that you visit here for your next oil change and or car repair.

5
Craftsman Auto Care - Fairfax

Thanks for taking great of my wife. Your people are the best

5
Craftsman Auto Care - Fairfax

Excellent service!

5
Craftsman Auto Care - Fairfax

Lovely customer service. Great deals. amazing professional group of people

5
Craftsman Auto Care - Alexandria

The staff is knowledgeable and honest. There is no better customer service at any competitor. I won’t take my car anywhere else.

5
Craftsman Auto Care - Alexandria

Amazing auto care shop! Detailed maintenance inspection with an link to your report. I never seen anything like that. The waiting room was comfortable with free refreshments, snacks and free WiFi! My man Brandon was awesome too, down to the earth guy and an amazing help. If you see this Brandon, thank you for everything! I’ll see you guys soon.