Craftsman Auto Care - Alexandria
I never thought I’d review a auto garage because they are all the same but I want to tell everyone about my experience. First you should know the only reason I drove out to Chantilly from Reston was because my wife had a coupon for an oil change. Driving up to the business it’s nothing special. The building is a fairly new garage/warehouse type place but once you walk inside it’s completely different. They have an extra large seating area with modern furniture and beautiful hardwood floors. There’s a super large tv. I was greeted at the door by a very nice gentleman (I think his name was Bob). Bob took my name (I had an appointment and they knew I had a coupon) and my keys. I really didn’t expect much in customer service because I had a coupon. About an hour later they send me a text message with detailed info of everything going right and wrong with my car. A few minutes later Bob took me into the garage and showed me what needed to be done now and what needed to be done soon. He explained it to the point and professionally. I don’t look like a car guy but I am a car guy and everything Bob said was accurate. That gave me a tremendous amount of confidence in this place. They have it all: a new updated sitting area, good customer service and knowledgeable mechanics. I don’t write reviews about car garages because up until now they’ve all been about the same but not this one. I highly recommend that you visit here for your next oil change and or car repair. They are not in the business of satisfying their customers but instead they are in the business and amazing their customers. It’s important to give business like this your business because it gives them affirmation that they’re amazing service and prices is appreciated. Special thanks to Bob and his team. I’m beyond impressed.
Jacob, Your feedback made everyone's day! Thank you so much for appreciating the whole experience we create for our awesome customers. We're thrilled about your visit and hope you'll continue to tell others about us. In Gratitude, Your Craftsman Team!
- Craftsman Auto Care - Alexandria